Felix Hau Pak Kei, Director & Founder

Email: academic@empoweru.world

Expertise:

Service Industry Consultant, Operational Excellence

Vocational Training, Wine Industry Training

Life achievements:

Strong in both industrial and education, he has almost 20 years of experience working in reputable entities such as The Peninsular Hong Kong, Mandarin Oriental Hong Kong, Hullet House, Galaxy Macau and Broadway Macau. He was a proud pre-opening team member of Broadway Macao and Hullet House (HK), actively participated in the Mandarin Oriental Hong Kong re-opening project and had involved in numerous openings of Galaxy entertainment group’s restaurants. In Broadway, he took up a cross functional overlooking the customer journey, events & promotion and F&B operation for 30+ F&B outlets with 400+ team members. 

He had also contributed to the talent nurturing for the industry. Being a Certified Hospitality Educator (AH&LEI), Certified Sommelier (CMS), Educator of Wine and Spirit Trust and lecturer in City University of Macau (contracted), he taught courses such as customer service, F&B service, wine training, sales and marketing and bachelor courses in hospitality. The background of his students range from hospitality staff, bachelor students, diploma students to working adults. Dated back from 2013 to 2018, was also the sole WSET educator for Galaxy Entertainment Group for its 8 hotels (at that time) enhancing the wine and service knowledge across F&B team members.